Effective and current as of the date of last revision

Your privacy matters to us. This document describes what data our application (the “App”) may collect, the purposes for which it is used, and the safeguards we have in place. Please read it carefully before you start using the App.

By continuing to use the App, you confirm that you have read and accepted this Policy. If you do not agree with any provision herein, please stop using the App.

For questions or requests related to this Policy, you may contact us at: support@ultraservice.org

1. Data We Collect

1.1 Personal Data

Depending on how you interact with the App, we may process the following categories of personal data:

Registration Details — information you provide when creating an account, such as your name, email address, and phone number.
Device Information — technical identifiers related to your device, including model, operating system, and network data.
Location Data — approximate or precise geographic coordinates collected via GPS, Wi-Fi, or mobile networks, subject to your explicit permission, which may be revoked at any time through device or App settings.
Usage Data — information about how you navigate and interact with the App, used to improve features and overall performance.
Payment Data — where applicable, payment details required for premium features. All transactions are handled by certified third-party payment processors; we do not store payment card data.

1.2 Non-Personal Data

We also process information that does not allow us to identify you directly:

Aggregated Analytics — statistics about App usage, performance indicators, and error reports.
Tracking Technologies — cookies and similar tools to maintain session continuity, measure usage, and improve App functionality.

2. How We Use Your Data

The data we collect is used for the following purposes:

Service Operation — to enable core App functionality, manage your account, and deliver a consistent experience.
Support — to handle your inquiries and resolve technical issues.
Personalisation — to adapt content and features to your preferences and usage history.
Communications — to send service notifications and, where you have opted in, promotional updates. You may withdraw consent for marketing messages at any time.
Security — to detect and prevent fraudulent or unauthorised activity and to protect our users.
Compliance — to meet applicable legal and regulatory obligations.

3. Location Data and Your Consent

Real-Time Location — with your permission, we use GPS and similar technologies to power features such as location sharing and real-time mapping.
Permission Control — you will be prompted to grant location access when first launching the relevant feature. This permission can be changed at any time in your device settings; note that revoking it will disable location-dependent features.
Data Retention — location data is kept only as long as needed to deliver the requested service and can be deleted by you at any time from within the App.
Third-Party Sharing — we do not share your location with third parties except where strictly necessary to provide the service (for example, sharing a location with a contact you have designated), or as described in Section 4.

4. Sharing Your Information

We do not sell personal data. Disclosure may occur only in the following circumstances:

Service Partners — trusted vendors (hosting providers, analytics services, payment processors) who assist in operating the App and are bound by confidentiality obligations.
Other Users — information you actively choose to share with other users through collaborative features.
Corporate Transactions — in connection with a merger, acquisition, or asset transfer, personal data may be included subject to equivalent data protection obligations.
Legal Obligations — disclosure to competent authorities where required by applicable law or necessary to protect the rights, safety, or property of our users.

5. Security Measures

We apply industry-standard technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure, or loss — including encryption in transit and at rest, access controls, and secure storage. No transmission over a public network can be guaranteed to be entirely risk-free; we nonetheless take all reasonable precautions to protect your data.

6. Your Rights and Controls

Subject to applicable law, you may exercise the following rights:

Access and Rectification — request a copy of your personal data and ask us to correct any inaccuracies.
Erasure — request deletion of your personal data, subject to legal retention obligations.
Opt-Out from Marketing — unsubscribe from promotional communications at any time via the unsubscribe link in our messages or by contacting us.
Location Control — manage or revoke location permissions at any time; delete your location history through the App.
Withdrawal of Consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

7. Retention of Data

Personal data is retained for as long as is necessary to fulfil the purposes described in this Policy or to meet applicable obligations. Upon account deletion, we will erase your personal data within a reasonable timeframe, except for records we are required to retain for legal, financial, or audit purposes.

8. Children

The App is not directed at individuals under the age of 13. We do not knowingly collect data from children. Should we become aware that such data has been collected inadvertently, we will delete it promptly. If you believe we may hold data relating to a child, please contact us at: support@ultraservice.org

9. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, technology, or applicable requirements. Any material changes will be communicated via the App or our website together with a revised date. We encourage you to review this Policy periodically. Continued use of the App after an update constitutes acceptance of the revised terms.

10. Contact

For any questions, requests, or concerns regarding this Policy or how we handle your data, please reach out to us:

Email: support@ultraservice.org